ACCEPTANCE OF TERMS

By booking our Nashville limo services, you agree to be bound by these terms and conditions.

GENERAL TERMS:

This reservation confirmation is only an estimate. Final charges will be based on actual time of service rounded up by 15 minutes increment. The customer will be responsible for the cost of returning any item left behind to its rightful owner, if passengers depart before the vehicle sweep is completed. All reservations are billed garage-to-garage: the customer is billed from the time the car leaves our garage until the time the car returns to the garage. A full trip charge will apply if the passengers fail to contact our office if they are unable to locate their chauffeur. The customer will be responsible for any damage caused by any passenger or any pet NOT in a crate above and beyond the pet fee. AJJ Transportation reserves the right to substitute any vehicle requested with same size or higher capacity vehicles at no additional charge and without notice if the requested vehicle type is not available. All Tips received are remitted in full to the chauffeur.  AJJ Transportation and the chauffeur reserve the right to terminate a trip for unruly, threatening, or unsafe behavior by passengers at any time.

HOURLY MINIMUMS:

Hourly minimums for hourly-as-directed or wait-and-return reservations depend on the vehicle type. Confirm the hourly minimum applicable to your reservation with our customer service. All hourly reservations are billed for the total number of hours reserved by the customer, even if the actual time used is less than the reserved number of hours.

GUARANTEED RATES:

The base rate for your reservation is guaranteed for up to 18 months. However, all incidental charges such as fuel surcharge, credit card processing fees, Standard Transportation Charge (STC), airport fees, and taxes are subject to change as necessary any time and without notice until the scheduled service is provided.

SERVICE FAILURES:

AJJ Transportation is not responsible for deviations or service failures caused by accidents, road closures, breakdowns, inclement weather, traffic, acts of God, terrorism, civil unrest, or any other conditions beyond our control. If any such condition prevents us from providing the scheduled transportation services, the maximum liability AJJ Transportation will assume shall not exceed the projected total cost of the scheduled transportation service.

DELAYED OR CANCELLED FLIGHTS:

AJJ Transportation tracks all inbound commercial flights and will know if your flight is delayed or cancelled. If your flight is cancelled, we will cancel the reservation. The customer must contact our with the new flight information. For private flights, the reservation will turn into hourly/As directed if flight is delayed. If a private flight is cancelled after the free cancellation window ends, the reservation will be billed as booked unless there is a justifiable cause outside the customer’s control such as weather, strike, travel advisory, acts of God, terrorism, civil unrest.

OTHER FLIGHT PROBLEMS:

AJJ Transportation is not responsible for missed flights, diverted flights, or any other incidents that result in a violation of the Cancellation Policy. We will do our best to accommodate the customer's needs in these cases. The passenger is responsible for notifying AJJ Transportation if they miss their flight. If the passenger fails to notify AJJ Transportation and does not show up, the customer will be responsible for the full cost of the reservation.

PICKUP TIME:

The Pickup time is the time your vehicle is scheduled to be on location ready for pick up: Airport departures and other non-airport pickups = as scheduled by the customer. Commercial airport arrivals = gate time. FBO arrivals = 15 minutes before scheduled wheels down.

WAIT TIME:

Wait time applies to all transfer reservations after the grace period ends and is billed per minute increments at the vehicle type’s hourly rate. Grace periods: NON airport pickups = 15 minutes. Airport arrivals (Domestic and International) = 30 minutes from gate time. FBO arrivals = 30 minutes from pickup time or 15 minutes from scheduled wheels down.

CAR SEAT:

AJJ Transportation will provide a car seat, if available, free of charge and the customer will use it at his/her own risk. The customer will also be responsible for its installation to assume total liabilities.

SPECIAL EVENT:

All transfers to and from those events will be converted into hourly-as-directed and billed garage-to-garage. The customer will be responsible for the event traffic that may increase the number of billable hours above the hourly minimums. Customers are responsible for disclosing the occasion for their transportation needs for a proper quote at the time of booking.

ADDITIONAL FEES:

Cleaning fee: A biohazard cleaning fee of $500 per occurrence applies for cleaning and sanitation of any bodily fluid. A cleaning fee of $250 applies for cleaning and sanitation for all other detailed cleaning required if the passengers trash the vehicle.

Overnight Trip Fees: The customer is financially responsible for any overnight lodging and per diem for the driver(s) whenever required.

SECURITY:

We implement security measures to protect your personal information against unauthorized access or disclosure, including, but not limited to, encryption protocols and secure storage.

APPLICABLE LAW

These terms and conditions are governed by the laws of the State of Tennessee, and any dispute will be resolved in the courts of Nashville, Tennessee.

CONTACT US!

We're here to help you with your transportation needs. Call or send a message for more information or to book your next ride.